What To Look For In A Reliable Car Garage

Finding a reliable car garage can feel like an impossible task. A problem with your car can lead to so many others; how can you know who to trust with such an important part of your life?

We’re here to help with a list of questions you need to ask when deciding who to trust with your car.

Is Your Car Garage Experienced?

Always make sure that the mechanics working at your car garage are experienced. Every mechanic has to begin somewhere, but ‘somewhere’ shouldn’t be your car. When checking out a prospective garage, inquire as to how long they’ve been in business. You deserve a mechanic that knows what they’re doing and has the experience to prove it.

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Do They Offer a Warranty?

When having your car serviced, you may find that an old part needs to be swapped out for a new one. It is vital that all of these parts enter your car under a warranty. If your car mechanic is not willing to guarantee their work and the parts they use, then why should you be confident in them either?

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Is Your Car Garage Local?

It’s one thing to have found a good car garage, but you should also make sure that they are close enough for that to matter. When you are looking into a car garage for the first time, make sure that they’re local. A local car garage makes all car servicing and repairs more convenient and less expensive to fulfil, both for them and for you.

You can find out whether a car garage is actually local to your area in one of a few ways. The simplest is to just ask them. Most car garages will be more than happy to tell you where they are and what area they cover. Another way is to check their website for contact information and listed branches. Finally, you can also put their business name into google maps, which will specifically list the areas your car garage has branches.

mechanic performing MOT test on vehicle

Does Your Car Garage Let You See/Keep Your Old Parts?

When having car parts changed, it is essential that you request old parts. One of the main worries that drivers have is that they’ll be hit with exorbitant and useless fees in order to raise prices. A reliable garage will not pressure you to buy unnecessary replacements, especially when it lets you inspect and claim your old parts, as you’ll be able to see whether the part needed replacing yourself.

If you’re worried that your garage has charged you for a new part or repair that wasn’t necessary, contact us today. Our expert team can walk you through what they would have done and whether any removals or replacements were necessary. Just remember to keep those old parts!

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How Do They Review?

Find out what the garage’s other customers have to say about them. But where should you look for those reviews?

Anywhere but the company’s website.

A company website is likely to be managed by an IT professional with marketing in mind. They will often filter out ‘inconvenient’ reviews for the sake of their employer to attract you as a customer. This doesn’t make a company inherently untrustworthy, but it does mean that you should look for their reviews elsewhere.

Instead, look for external review sites. These sites make their money by preserving legitimate reviews and offering a complete and honest picture of a company for their users.

Check out our profiles on sites such as Yell, Google My Business, or Which? Trusted Traders for examples of what to look for in a well-reviewed car garage.

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Are They Open To Answering Questions?

Choose a car garage that is easy to communicate with. A team of professionals that are happy to talk you through your car repairs are a team of mechanics that: one, know what they’re doing and, two, aren’t trying to overcharge you with jargon-heavy double-speak.  

Make sure your car garage is open and willing to answer questions.

mechanic holding gears inside gearbox casing

Contact PARC For Reliable Car Garage Services In Pontypool

Looking for a car garage you can rely on? Look no further than the Pontypool Accident & Repair Centre. Our experienced and friendly team comes highly reviewed and are happy to answer any questions. We return all of your old parts upon request and offer a robust warranty service. Contact us today to learn more.

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